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Supervisor Desktop for Amazon Connect - OMNINGAGE
Supervisor Connect
Supervisor desktop for amazon Connect

OMNINGAGE Supervisor Connect for Amazon Connect
OMNINGAGE Supervisor Connect is a next-generation cloud desktop for Amazon Contact Centre.
• Modern Design and intuitive UX / UI
• Analytics-based Dashboards and KPIs view
• Inbound and Outbound calls
• Phonebook
• Queue Monitoring
• Agent Monitoring
• Call recording search & playback
• Wrapup Application
• CRM integration
• WFO Integration

Empower your contact center managers with a 360-degree view of interactions, team performance, queue statistics and customer experience . Powered by Data and Analytics.

• No license to buy or maintain => pay as you consume.
• Serverless Architecture => No Hardware or compute resources needed
• Free Trial => Try Supervisor Connect for free for 30 days.

OMNINGAGE is a cloud customer engagement platform and offers products and solutions to enable smarter engagements that are Personalised, Effortless, Insightful and Consistent across all channels. OMNINGAGE is powered by Amazon and integrates with Amazon Connect and offers additional features including: ? Agent Connect (Agent Desktop) ? Supervisor Connect (Supervisor Desktop) ? CRM Integrations ? Dashboards and data visualisations ? Natural Language Understanding and Processing across all channels ? SMS and Email Routing Partner with us: Our team of experts help AWS partners to build a successful and profitable cloud-based CX practise.


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